We are excited to inform you that we are making great strides to deliver the best possible customer experience. In an effort to streamline and more effectively handle support tickets, we have updated our ticket creation process and expanded our knowledge base. All of the updates indicated is effective as of February 1, 2017 at 8:00 AM PST.
New Support Center
We have launched a new self service Plivo Support Center where you can access all of our support resources in a single intuitive interface. The Plivo Support Center is also a knowledge base of FAQs, which can provide quick solutions to common issues. Now, with this new resource, all users can:
- Create, manage, respond to and check the status of your support ticket(s)
- Select improved ticket categories for more efficient ticket routing and faster resolution
- Receive resolution suggestions from our knowledge base before you submit a ticket to help decrease resolution time
To access this portal, please visit https://support.plivo.com and login to your Plivo account.
Streamlining and Phasing out email@example.com
Lastly, to streamline support ticket routing, we will be phasing out direct emails to firstname.lastname@example.org on July 31, 2017 at 11:59 PM PST. We encourage users to create support tickets from the new Plivo Support Center immediately because after July 31, 2017, all users will no longer be able to create tickets by sending emails directly to email@example.com.
The Plivo Team