What happened in Vegas - Our Customer Contact Week 2018 Round-up

Delivering “wow” moments for improving customer experience has always been the mantra for businesses focusing on customer support and customer engagement. Every year around the same time, such businesses gear up to showcase their technological advancements to the world. This year was no different and if you are a business that provides the technology to power customer support or if you are trying to deliver “wow” moments for your customers, then you most likely would have made it to the Customer Contact Week (CCW) in Las Vegas.... Read more >

3 Things to Improve Call Quality during Conference Calls

Being an early adopter to provide cloud conferencing solutions and the industry’s first to provide Opus Codec for browsers, we have over the years heard customers tell us some myriad challenges they face day-in and day-out....

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Two-Factor Authentication (2FA) for Plivo Console

You can now protect your Plivo user credentials using Two-Factor Authentication (2FA). 2FA provides additional level of security by asking for a unique verification code sent to your mobile, when you login into your account. Using 2FA to secure your account is optional, but we highly recommend doing so. This helps better protecting your customer and transaction information even when your user credentials are compromised....

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Multi-User Accounts with Role Based Access Control

We are happy to announce a couple of new feature releases. The first is Multi-user Accounts that gives the option for a Plivo account to be managed by multiple users at the same time. The second feature is Role-based Access Control where users have the flexibility to access different sections of an account. One of the biggest reasons why these two features are released at the same time is to provide you with a more straightforward approach to manage the Plivo console....

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Using Optimized Global Routing For Better Call Conferencing

Plivo’s call conferencing API lets you build effective conferencing solutions to create and manage audio conferences.Our APIs are known for its flexibility and adaptability so when your user base scales, the APIs allows you to add new features and functionalities. Before we jump into the APIs itself and what we have been doing to make it better, here is some context:...

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