Announcing Improved Voice Quality for Plivo SDK based Apps [with Audio Samples]

Banner Opus Audio Codec SupportAfter the December roll-out of our new Voice 2.0 Infrastructure, our team continues to add features and upgrades to improve voice quality. We’re happy to announce that as of today, our existing WebRTC SDK supports the Opus codec, which is the best-in-class performing audio codec for a wide range of voice applications. All applications currently using the Plivo Web SDK for inbound and outbound calling will automatically use Opus as the default codec. Plivo mobile SDK support for Opus is coming soon.... Read more

New Plivo Status Page

Banner Opus Audio Codec SupportToday, we are happy to announce that we are launching a brand new Plivo Status Page to bring you more information about our network status worldwide and ultimately more transparency. We understand how disruptive incidents can be to your business, so we designed this page with new tools to provide more relevant, timely, and detailed information about each incident, update, and scheduled maintenance.... Read more

Introducing SMS error codes: Better Visibility into your SMS delivery

Banner SMS Error CodesWe are working continuously to provide better transparency to our customers and we’re happy to announce that we are taking another step in that direction. As of today, we will bring better clarity to SMS customers by providing detailed SMS error codes to every outbound SMS text message that fails to be delivered. These detailed error codes will help you to understand reasons for failure and troubleshoot issues right away with your outbound SMS deliverability.... Read more

The Missing AWS OpsWorks CLI

Banner image The Missing AWS OpsWorks CLIWe at Plivo need to constantly deploy updates to our infrastructure that consists of large number of servers spread across multiple regions and continents worldwide. Unfortunately, the complexity of this infrastructure requires very specific and scalable deployment tools that were not already available.... Read more

New Support Portal & Knowledge Base to Serve You Better

New Support Portal & Knowledge Base to Serve You BetterWe are excited to inform you that we are making great strides to deliver the best possible customer experience. In an effort to streamline and more effectively handle support tickets, we have updated our ticket creation process and expanded our knowledge base. All of the updates indicated is effective as of February 1, 2017 at 8:00 AM PST.... Read more